University Hospitals of Liverpool Group
Although Monika is best known for ensuring the safety of food and medicine, our temperature and hygiene technology plays a crucial role in other sensitive environments. In this case study, we explore how our team in the UK supports the mortuary services across the University Hospitals of Liverpool Group.
The University Hospitals of Liverpool Group (UHLG) provides general, emergency, and specialised care services to more than two million people in the North West. Established in 2024 to enhance healthcare services, UHLG employs over 16,800 staff, making it one of the largest employers in the region. Each hospital within the group has developed its own area of specialisation to ensure streamlined and efficient care.
Aintree University Hospital: The only adult major trauma centre in Cheshire and Merseyside, also offering regional services such as an award-winning stroke facility.
Broadgreen Hospital: Focuses on elective surgical, diagnostic, and treatment services, as well as specialist rehabilitation.
The Royal Liverpool University Hospital: Specialises in complex planned care and other specialist services.
Liverpool Women’s Hospital: One of only two specialist hospitals in the UK dedicated to women’s and infant health, delivering over 7,000 babies per year.
Neill White, Manager of the Mortuary, Bereavement & Medical Examiner’s Office at UHLG, oversees mortuaries across three of these sites. A key priority for him is maintaining the dignity of the deceased through rigorous temperature control in mortuary refrigeration chambers. To achieve this, he relies on Monika’s temperature monitoring system, which he describes as essential:
“Monika has been a vital part of our temperature control. The system alerts staff via phone, text, and email if there’s a refrigeration issue. It also helps us identify abnormal fluctuations, such as when a door hasn’t been properly closed. Additionally, we can review recurring issues to determine if equipment is failing due to age, malfunctions, or inadequacy.”
The system allows staff to set safe temperature ranges, with alerts triggered if temperatures move outside this scope. This enables early intervention and highlights where equipment upgrades may be necessary. Monika’s discreet monitors send live data to a centralised dashboard, which can generate auditable reports—something Neill finds invaluable:
“The online system lets you monitor, test, and produce reports at the click of a button – ideal for quality and health and safety meetings.”
Monika’s cloud-connected system is particularly useful for multisite managers, as Neill explains:
“The Monika system does all the work—alerting, reporting, and monitoring across our three sites, feeding into one system. It can be accessed remotely from a computer or smartphone, allowing on-call staff to assess the situation before deciding to come in after hours.”
As a member of the Association of Anatomical Pathology Technology (AAPT)—the professional body for anatomical pathology technologists—Monika supports mortuaries in maintaining the dignity of the deceased. Additionally, Monika’s inclusion in the G-Cloud 14 framework allows public sector organisations to adopt the system seamlessly without a lengthy tender process. Neill praised the ease of installation:
“The Monika system was installed without disrupting the department. Contractors and management worked closely with us, ensuring a smooth process. The system is easy to understand, and technical support is readily available.”
Beyond the mortuary, UHLG also uses Monika’s system in food service, pharmacy, and hospital wards, enhancing safety and efficiency across its sites. For further details about Monika in the Liverpool Women’s please click here.